Privacy Policy

1. Who We Are

Dentyle Home Dental Service ("Dentyle", "we", "our", "us") is a home dental care service based in Hyderabad, Telangana, India, led by Dr. Swetha (MDS Prosthodontist). We provide professional dental care at patients' homes across Hyderabad and Secunderabad.

Address: 1st Floor, Keerthi Sudarshan Apartment, West Marredpally, Hyderabad – 500026, Telangana, India.

Website: www.dentyle.in  ·  Phone: +91-6303704644  ·  Email: [email protected]

2. Information We Collect

Information you provide directly:

• Contact details — name, phone number, email address
• Appointment information — preferred date/time, area or locality in Hyderabad
• Health information — dental symptoms, affected teeth, patient age, and notes you provide to help us prepare for your home visit
• Communications — messages sent via WhatsApp, phone, or email

Information collected automatically when you visit our website:

• Usage data — pages visited, time on site, referring URL (via analytics tools)
• Device information — browser type, operating system, IP address (server logs)

We do not collect payment card details. All payments are handled in person or through verified third-party platforms.

3. How We Use Your Information

• To provide our services — scheduling and conducting home dental visits
• To communicate with you — appointment confirmations, reminders, and follow-ups
• To maintain clinical records — documenting treatment provided, as required for dental practice
• To improve our services — understanding which services are most requested
• To respond to enquiries — answering questions about our services
• To comply with legal obligations — as required by Indian law

We do not use your information for unsolicited marketing without your consent, and we do not sell your personal data to any third party.

4. WhatsApp Booking

Our website offers a booking flow that compiles your appointment details into a WhatsApp message for you to review and send. When you use this feature:

• Information you enter (name, phone, symptoms, tooth location, preferred time, area) is compiled into a message that you review before sending.
• By pressing "Send", you send this message directly through WhatsApp to our number +91-6303704644.
• WhatsApp messages are subject to WhatsApp's Privacy Policy.
• We store your message to confirm and fulfil your appointment.

You are never required to share health information in writing. You may call us directly at +91-6303704644 instead.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We share it only in these limited circumstances:

• With our dental team — to prepare for and carry out your home visit
• With service providers — website hosting (Netlify), analytics tools, and communication platforms (WhatsApp/Meta) who are contractually required to protect your data
• For legal compliance — if required by law, court order, or government authority
• With your consent — in any other circumstance, only with your explicit agreement

6. Cookies & Analytics

Our website may use cookies and similar technologies:

• Essential cookies — required for the website to function correctly
• Analytics cookies — if enabled, we use tools such as Google Analytics to understand how visitors use our site. This data is aggregated and anonymous.

You can control cookies through your browser settings. Disabling cookies will not prevent you from booking or contacting us.

7. Data Retention

• Appointment and contact information — retained for up to 3 years after your last interaction, or as required by applicable regulations
• Clinical / health information — retained as required by Indian dental practice regulations
• Analytics data — retained in anonymised or aggregated form

You may request deletion of your personal information at any time (subject to legal record-keeping requirements) by emailing [email protected].

8. Your Rights

You have the following rights regarding your personal data:

• Right to access — request a copy of the personal information we hold about you
• Right to correction — request that inaccurate or incomplete data be corrected
• Right to deletion — request that your personal data be deleted, subject to legal obligations
• Right to withdraw consent — where we rely on consent, you may withdraw it at any time
• Right to object — object to certain types of processing, such as direct marketing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

We provide dental services to patients of all ages, including children, with the consent and involvement of a parent or guardian. We do not knowingly collect personal information directly from children under 18 without parental consent.

If you believe we have inadvertently collected information about a child without appropriate consent, please contact us immediately at [email protected].

10. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. Our website is served over HTTPS (SSL encryption).

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We encourage you to use secure networks when sharing personal information online.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: